*{
    box-sizing:border-box;
}

:root{
    --bg:#08070b;
    --panel:#100f14;
    --panel2:#17151b;
    --line:rgba(255,255,255,.10);
    --text:#fff;
    --muted:#aaa5b1;
    --champagne:#eadfcf;
    --gold:#d4af37;
    --success:#6fe2a0;
    --danger:#ff7e91;
}

html,
body{
    width:100%;
    min-height:100%;
    margin:0;
}

body{
    overflow:hidden;
    font-family:"Outfit",sans-serif;
    color:#fff;
    background:
        radial-gradient(circle at 10% 0%,rgba(100,76,255,.09),transparent 26%),
        #08070b;
    -webkit-font-smoothing:antialiased;
}

button,
input,
textarea,
select{
    font:inherit;
}

button{
    -webkit-tap-highlight-color:transparent;
}

.admin-app{
    height:100vh;
    display:grid;
    grid-template-columns:360px minmax(0,1fr);
}

.chat-sidebar{
    min-width:0;
    height:100vh;
    display:flex;
    flex-direction:column;
    background:#0d0c10;
    border-right:1px solid var(--line);
}

.sidebar-header{
    min-height:82px;
    display:flex;
    align-items:center;
    justify-content:space-between;
    gap:12px;
    padding:16px;
    border-bottom:1px solid var(--line);
}

.eyebrow{
    display:block;
    margin-bottom:5px;
    color:var(--gold);
    font-size:9px;
    font-weight:800;
    letter-spacing:1.8px;
}

.sidebar-header h1{
    margin:0;
    font-size:22px;
    line-height:1;
}

.square-btn{
    width:42px;
    height:42px;
    display:grid;
    place-items:center;
    flex:0 0 auto;
    border:1px solid var(--line);
    border-radius:0;
    background:rgba(255,255,255,.035);
    color:#fff;
    cursor:pointer;
}

.sidebar-stats{
    display:grid;
    grid-template-columns:1fr 1fr;
    border-bottom:1px solid var(--line);
}

.sidebar-stats div{
    padding:13px 16px;
}

.sidebar-stats div + div{
    border-left:1px solid var(--line);
}

.sidebar-stats strong{
    display:block;
    color:#fff;
    font-size:22px;
}

.sidebar-stats span{
    color:#8f8a96;
    font-size:9px;
    text-transform:uppercase;
    letter-spacing:.8px;
}

.search-wrap{
    position:relative;
    padding:12px;
    border-bottom:1px solid var(--line);
}

.search-wrap i{
    position:absolute;
    left:27px;
    top:50%;
    transform:translateY(-50%);
    color:#77727e;
    font-size:12px;
}

.search-wrap input{
    width:100%;
    height:44px;
    padding:0 12px 0 38px;
    border:1px solid var(--line);
    border-radius:0;
    outline:none;
    background:#151319;
    color:#fff;
}

.search-wrap input::placeholder{
    color:#77727e;
}

.chat-list{
    min-height:0;
    flex:1;
    overflow-y:auto;
}

.list-loading,
.no-chats{
    padding:28px 16px;
    color:#96919c;
    text-align:center;
    font-size:11px;
}

.chat-item{
    position:relative;
    display:grid;
    grid-template-columns:46px minmax(0,1fr) auto;
    gap:11px;
    align-items:center;
    padding:13px;
    border-bottom:1px solid rgba(255,255,255,.065);
    cursor:pointer;
}

.chat-item:hover,
.chat-item.active{
    background:rgba(255,255,255,.045);
}

.list-avatar,
.customer-avatar{
    display:grid;
    place-items:center;
    width:44px;
    height:44px;
    border:1px solid rgba(234,223,207,.18);
    background:rgba(234,223,207,.06);
    color:var(--champagne);
    font-weight:800;
}

.chat-item-main{
    min-width:0;
}

.chat-item-top{
    display:flex;
    align-items:center;
    justify-content:space-between;
    gap:8px;
}

.chat-item strong{
    min-width:0;
    overflow:hidden;
    text-overflow:ellipsis;
    white-space:nowrap;
    color:#fff;
    font-size:12px;
}

.chat-time{
    flex:0 0 auto;
    color:#77727e;
    font-size:8.5px;
}

.chat-preview{
    margin-top:5px;
    overflow:hidden;
    text-overflow:ellipsis;
    white-space:nowrap;
    color:#8f8996;
    font-size:10px;
}

.chat-preview.unread{
    color:#d9d5dc;
    font-weight:600;
}

.unread-badge{
    min-width:22px;
    height:22px;
    display:grid;
    place-items:center;
    padding:0 6px;
    border-radius:999px;
    background:var(--champagne);
    color:#111;
    font-size:9px;
    font-weight:800;
}

.status-mini{
    width:8px;
    height:8px;
    border-radius:50%;
    background:var(--success);
}

.status-mini.resolved{
    background:#706b75;
}

.conversation-panel{
    position:relative;
    min-width:0;
    height:100vh;
    background:
        radial-gradient(circle at 90% 10%,rgba(212,175,55,.05),transparent 28%),
        #09080c;
}

.empty-conversation{
    width:min(100% - 40px,480px);
    position:absolute;
    left:50%;
    top:50%;
    transform:translate(-50%,-50%);
    text-align:center;
}

.empty-icon{
    width:60px;
    height:60px;
    display:grid;
    place-items:center;
    margin:0 auto 17px;
    border:1px solid rgba(234,223,207,.20);
    color:var(--champagne);
    font-size:22px;
}

.empty-conversation h2{
    margin:0 0 8px;
    font-size:26px;
}

.empty-conversation p{
    margin:0;
    color:#aaa5b1;
    line-height:1.6;
    font-size:12px;
}

.active-conversation{
    height:100%;
    display:grid;
    grid-template-rows:auto minmax(0,1fr) auto;
}

.active-conversation[hidden]{
    display:none !important;
}

.conversation-header{
    min-height:74px;
    display:flex;
    align-items:center;
    gap:11px;
    padding:10px 15px;
    border-bottom:1px solid var(--line);
    background:rgba(9,8,12,.94);
}

.customer-info{
    min-width:0;
    flex:1;
}

.customer-info h2{
    margin:0;
    overflow:hidden;
    text-overflow:ellipsis;
    white-space:nowrap;
    font-size:15px;
}

.customer-info p{
    margin:3px 0 0;
    overflow:hidden;
    text-overflow:ellipsis;
    white-space:nowrap;
    color:#96909d;
    font-size:10px;
}

.conversation-actions select{
    min-height:38px;
    padding:0 10px;
    border:1px solid var(--line);
    border-radius:0;
    outline:none;
    background:#151319;
    color:#fff;
    font-size:10px;
    font-weight:700;
}

.admin-messages{
    min-height:0;
    overflow-y:auto;
    padding:18px;
    display:flex;
    flex-direction:column;
    gap:10px;
}

.admin-message-row{
    display:flex;
}

.admin-message-row.user{
    justify-content:flex-start;
}

.admin-message-row.admin{
    justify-content:flex-end;
}

.admin-message-bubble{
    max-width:min(74%,620px);
    padding:10px 12px 7px;
    border:1px solid var(--line);
    background:#17151b;
}

.admin-message-row.admin .admin-message-bubble{
    background:#f2ede6;
    border-color:#f2ede6;
    color:#111;
}

.admin-message-text{
    margin:0;
    white-space:pre-wrap;
    overflow-wrap:anywhere;
    font-size:12.5px;
    line-height:1.5;
}

.admin-message-meta{
    margin-top:5px;
    text-align:right;
    color:#8b8591;
    font-size:8.5px;
}

.admin-message-row.admin .admin-message-meta{
    color:#6c666f;
}

.admin-composer{
    padding:10px 12px;
    border-top:1px solid var(--line);
    background:rgba(10,9,13,.97);
}

.quick-replies{
    display:flex;
    gap:7px;
    overflow-x:auto;
    margin-bottom:8px;
    padding-bottom:1px;
}

.quick-replies button{
    flex:0 0 auto;
    min-height:30px;
    padding:0 10px;
    border:1px solid var(--line);
    border-radius:0;
    background:rgba(255,255,255,.035);
    color:#c8c3cc;
    cursor:pointer;
    font-size:9px;
}

.admin-message-form{
    display:grid;
    grid-template-columns:minmax(0,1fr) 48px;
    gap:8px;
    align-items:end;
}

.admin-message-form textarea{
    width:100%;
    min-height:48px;
    max-height:130px;
    resize:none;
    padding:13px 14px;
    border:1px solid var(--line);
    border-radius:0;
    outline:none;
    background:#17151b;
    color:#fff;
    line-height:1.4;
}

.admin-message-form textarea::placeholder{
    color:#77727e;
}

.admin-send-btn{
    width:48px;
    height:48px;
    display:grid;
    place-items:center;
    border:1px solid #fff;
    border-radius:0;
    background:#fff;
    color:#111;
    cursor:pointer;
}

.admin-send-btn:disabled{
    opacity:.45;
}

.mobile-back{
    display:none;
}

.toast{
    position:fixed;
    left:50%;
    bottom:24px;
    z-index:200;
    width:min(calc(100% - 28px),420px);
    padding:12px 14px;
    transform:translate(-50%,20px);
    border:1px solid var(--line);
    background:#19171d;
    color:#fff;
    opacity:0;
    pointer-events:none;
    transition:.2s ease;
    font-size:11px;
}

.toast.show{
    opacity:1;
    transform:translate(-50%,0);
}

@media(max-width:820px){

    body{
        overflow:auto;
    }

    .admin-app{
        display:block;
        height:100vh;
    }

    .chat-sidebar{
        width:100%;
        height:100vh;
        border-right:0;
    }

    .conversation-panel{
        position:fixed;
        inset:0;
        z-index:100;
        display:none;
    }

    .conversation-panel.mobile-open{
        display:block;
    }

    .mobile-back{
        display:grid;
    }

    .admin-message-bubble{
        max-width:84%;
    }
}